BaseInfo

　　Gender:

　　Date of Birth:

　　Age:

　　HuKou:

　　Nationality:

　　Political Background:Non-Party Member

　　Contact:

　　Self Assessment/Objective

　　Self Assessment:

　　Pleasant personality. Good ability of systematical management and leadership skills. Good presentation skills. Ability to work independent1y and resourceful.

　　Career Objective:

　　Work Experience

　　Park Plaza Beijing Science Park

　　Industry:Tourism/Hospitality/Catering | Company Type: | Company Size: Company Profile:

　　2002-9 - 2009-6 Front Office Manager

　　Location:Beijing | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | monthly salary:9100RMB

　　Job Category:Hotel Management

　　Career Level:management ( manager / director)

　　Responsibilities and Achievements:

　　Responsibilites:·Participates in the development of business strategies, which are aligned with the overall objectives of the Hotel.

　　·Manages the operation of Front Office and related area.

　　·Develops and implements strategies and practices which support employee engagement.

　　·Assures the maximization of total room occupancy by supervising the accurate listing of all future reservations.

　　·Keeps General Manager promptly and fully aware of all problems or unusual matters of significance.

　　·Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

　　Achievements:·Front office staff got many praise letters and high evaluation from guests.

　　·Excellent job for completed the task of the Olympic games, no any complaint during this period, and got some stable clients for the hotel. Gloria Plaza Hotel, Beijing

　　Industry: | Company Type: | Company Size: Company Profile:

　　2002-6 - 2002-9 Duty Manager

　　Location:Beijing | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :

　　Job Category:

　　Career Level:

　　Responsibilities and Achievements:·Control the information of the every kind of necessiy, understanding toward revolving of each department of hotel had the clear as whole.

　　·Check the prepare work of VIP before guest arrival the hotel.

　　·Handle the guest complaint and solve the guest difficult problem, report guest comments and problem with the service to the hotel management.

　　·Handle the hotel emergency case of suddenly.

　　·Patrol hotel public area, guarantee hotel normal to revolve.

　　Wangfujing Grand Hotel, Beijing

　　Industry: | Company Type: | Company Size: Company Profile:

　　1998-11 - 2002-6 The Supervisor of Front Desk Cashier

　　Location:Beijing | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :

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　　Career Level: